Midlothian Garden Center (804) 378-0700 • West End Garden Center (804) 620-2002

Privacy Policy

Effective Date: October 13, 2025
Cross Creek Nursery is a DBA of Tropical Treehouse. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from https://www.crosscreeknursery.com (the “Site”).

1. Personal Information We Collect

a. Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • Browser type

  • IP address

  • Time zone

  • Cookies installed on your device
    We also collect information about:

  • The web pages or products you view

  • What websites or search terms referred you to the Site

  • How you interact with the Site

We refer to this automatically collected information as “Device Information.”

b. Order Information

When you make or attempt to make a purchase through the Site, we collect:

  • Name

  • Billing and shipping addresses

  • Payment information (e.g., credit card numbers)

  • Email address

  • Phone number

We refer to this as “Order Information.”

c. Combined: Personal Information

When we use the term “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

2. How We Collect Device Information

We collect Device Information using:

  • Cookies – Small data files stored on your device. Learn more or opt out: https://www.allaboutcookies.org.

  • Log Files – Track actions on the Site and gather data such as IP address, browser type, and referring pages.

  • Web Beacons, Tags, and Pixels – Used to understand user behavior on the Site.

3. How We Use Your Personal Information

We use your Order Information to:

  • Process and fulfill your order

  • Handle payment and shipping

  • Send confirmations, invoices, and other communications

  • Detect and prevent fraud

  • Provide customer support

  • Send marketing or promotional materials (if you’ve opted in)

We use Device Information to:

  • Screen for potential risk and fraud

  • Improve and optimize our Site

  • Analyze how users interact with our Site

  • Assess marketing campaign effectiveness

4. Sharing Your Personal Information

We may share your Personal Information with third-party service providers to help us:

  • Process payments

  • Deliver orders

  • Improve our services

  • Analyze website usage (e.g., Google Analytics)

For example:

We may also share your information to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests (e.g., subpoenas, court orders)

  • Protect our rights

We do not sell your personal information.

5. Behavioral Advertising

We may use your Personal Information to show you targeted advertisements or marketing content we think may be of interest to you.

To learn more or opt out of targeted advertising:

6. Do Not Track

Some browsers send a “Do Not Track” (DNT) signal. We do not alter our Site’s data collection and use practices in response to DNT signals.

7. Your Rights

a. European Union (GDPR)

If you are a resident of the European Economic Area (EEA), you have the right to:

  • Access the personal information we hold about you

  • Request correction, updating, or deletion of your information

  • Object to processing or request data portability

To exercise your rights, contact us using the details below.

We process your data to:

  • Fulfill contracts (e.g., completing an order)

  • Pursue legitimate business interests

  • Comply with legal obligations

Your data may be transferred outside of Europe, including to the United States and Canada, under appropriate safeguards (e.g., Standard Contractual Clauses).

b. California (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal data we collect, use, and share

  • Request deletion of your data

  • Opt out of the sale or sharing of personal data

  • Correct inaccurate data

  • Limit use of sensitive personal data (if applicable)

To exercise these rights, email us at info@crosscreeknursery.com.

We do not “sell” personal information as defined under CCPA.

c. Virginia and Other U.S. States (CDPA, CPA, CTDPA)

Residents of Virginia and other states with privacy laws may:

  • Access and delete personal data

  • Correct inaccuracies

  • Opt out of targeted advertising

To make a request, contact us at info@crosscreeknursery.com.

8. Data Retention

We retain your Order Information for our records unless you request its deletion. This helps us comply with legal obligations, resolve disputes, and enforce agreements.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect information from children. If we become aware of such data collection, we will delete the information promptly.

10. Data Security

We use reasonable physical, technical, and administrative safeguards to protect your Personal Information from unauthorized access, use, or disclosure.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. When we do, we will revise the “Effective Date” at the top of this page.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@crosscreeknursery.com
Mailing Address:
Cross Creek Nursery & Landscaping
501 Courthouse Road
Richmond, VA 23236
United States